If you have a question or need support, this section will help you find the answer. From the most frequently asked questions to looking after your MINI, you're never far away from the best advice.
Our top 5 frequently asked questions are listed below; simply click on the question to expand the answer. A more extensive list of questions and answers can be found in each of the sections above. If you can't find the answer to your question in our FAQs, please feel free to contact us.
This will depend on a number of factors. You will need to either submit a request for a settlement figure via our online contact form or contact us on 0870 5050 150.
By post to the following address: BMW Financial Services, Customer Services Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.
By fax on 0870 5050 285
Once we receive the mandate back from you it takes 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request. Please note we cannot collect any money due under the agreement from anyone other than you.
This will depend on a number of factors. You will need to either submit a request for a settlement figure via our online contact form or contact us on 0870 5050 123.
By post to the following address: MINI Financial Services, Customer Services Department, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF.
By fax on 0870 5050 285.
Once we receive the mandate back from you it takes 5 days to set it up with your bank. It may be necessary for you to make alternative arrangements for the next payment if it is due within 5 days of us receiving the request.
Please note we cannot collect any money due under the agreement from anyone other than you.
You will need to contact us on 0870 5050 123 to request a different payment date. We can move your payment date to within 15 days of your original payment date. The first date change you request is free of charge, any subsequent changes are charged at £50.00.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
* Should the rate of Corporation Tax vary during the hiring period, MINI Financial Services may vary the rentals. ** Excess mileage charges and charges in respect of the condition of your MINI may be payable.
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 5pm and Sunday 10am to 5pm. Terms and conditions
All finance is subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance is provided by MINI Financial Services, Europa House, Bartley Way, Hook, Hampshire RG27 9UF.
* Excess mileage charges and charges in respect of the condition of your MINI may be payable. ** A new agreement will be subject to status. *** Should you decide to return the car. The guaranteed minimum future value will be your optional final payment. If the car is worth less than the guaranteed minimum future value at the end of the agreement, you can return the car to us without making the final payment.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
MINI Protect Services lines are open 9am-6pm Monday to Friday. Terms and conditions
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
BMW Protect Services lines are open Monday to Friday 9am-6pm. Terms and conditions
Minimum premiums apply. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturday. Maximum call charge from a BT landline is 8p per minute. Calls from other networks may vary. Terms and conditions
Minimum premiums apply. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturday. Maximum call charge from a BT landline is 8p per minute. Calls from other networks may vary. Terms and conditions
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
MINI Protect Services lines are open 9am-6pm Monday to Friday. Terms and conditions
All finance is subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance is provided by MINI Financial Services, Europa House, Bartley Way, Hook, Hampshire RG27 9UF.
MINI Protect Services lines are open 9am-6pm Monday to Friday. Terms and conditions
All finance is subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance is provided by MINI Financial Services, Europa House, Bartley Way, Hook, Hampshire RG27 9UF.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 5pm Sunday. Maximum call charge from a BT landline is 8p per minute. Calls from other networks may vary. Calls may be recorded. Terms and conditions
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
All hiring is subject to status and available to over 18s in the UK only (excluding the Channel Islands). Guarantees and indemnities may be required. Finance is provided by MINI Financial Services, Europa House, Bartley Way, Hook, Hampshire RG27 9UF.
Lines are open 8am to 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 5pm Sunday. Maximum call charge from a BT landline is 8p per minute. Calls from other networks may vary. Calls may be recorded. Terms and conditions
If you can't find the answer to your question on our website, click here to submit a query to us or contact us on 0870 5050 123. Our lines are open 8.30am to 6.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays.
BMW Protect Services lines are open Monday to Friday 9am-6pm. Terms and conditions
How much will it cost me to pay off my agreement early?
